Food chains and restaurants today are taking advantage of mobile technology as a way to promote efficient service to customers. The tablet is one of the most widely used mobile devices in business these days and the number of establishments utilizing it is growing.
Business owners are on the right track in recognizing the benefit of the popular tablet such as the iPad. If you own a small restaurant or are in the process of opening one, it would be a good idea to include this mobile technology in your operations.
Compared to the smart phone, the tablet is a better choice primarily because of its wider screen. With a bigger display, people are better able to see images and read text or descriptions of dishes being offered.
Other than displaying content on menus, however, the tablet also has other uses in the restaurant business.
Getting orders from customers is now a breeze with the tablet. As an example, a person ordering food can simply tap a button for a particular dish he or she wants to order and the staff at the kitchen will immediately be notified about it.
This functionality would no longer require a waiter to write down the order. He or she only has to wait for the customers to finish making their order via the tablet and makes sure the kitchen staff received everything.
Tablets can also be effectively used as a point of sale (POS) device. It can process credit card payments and issue receipts right in front of the customer. So when a tablet is provided for each table, for instance, it would be easy for people to pay for their orders without having to ask the waiter to get their bill from the cashier. No more long waiting in this scenario.
Again with this functionality, customers experience the most convenience while dining in a restaurant or food chain. Right there at their table, they can pay for their bill any time they want.
Business owners can even take advantage of this by offering coupons during the payment process to loyal customers. They can include the coupon in the receipt that’s issued by the tablet.
Monitor Customer Behavior
Still another advantage of using this mobile device is the ability to monitor customer feedback and behavior. With the analytics tool installed in the device, business owners can keep track of their customer satisfaction levels and they can even ask for feedback regarding their service during the payment process such as through a short survey.