Though the scratched disk problem is considered rare, Gamefly has released their policy on the issue. If the online game rental company receives a scratched disc on behalf of a faulty console, customers will receive the following notification: “We have received reports that certain XBOX 360 consoles have caused damage to GameFly videogames. Unfortunately, we have been notified that you recently returned a damaged XBOX 360 game. As a precaution, we have removed all XBOX 360 games from your GameQ… In the future, should GameFly receive XBOX 360 games from you that have been damaged, you will be charged a replacement fee.” to customers who send back scratched Xbox 360 discs.”